Congratulations!  You have either started, or are about to start, a purchase, refinance, or construction home loan with an Intercoastal Mortgage loan officer. Below are a few Frequently Asked Questions we receive about our secure loan application portal that may help as you start the process. If your question isn’t listed below, don’t hesitate to reach out to your loan officer!

A: Intercoastal My Mortgage is our simple and accurate in-house mortgage app, powered by SimpleNexus.  SimpleNexus is the leading digital mortgage platform for loan officers, borrowers and real estate agents. The best-in-class, easy-to-use app connects loan officers to their borrowers and real estate agents from anywhere, allowing all parties to easily communicate and exchange data in a single location throughout the entire loan life cycle.

A: Security and accuracy are our top priorities. SimpleNexus has built strong security measures throughout their entire Digital Mortgage Platform. From providing a way to securely scan loan documents, to data encryption, and assuring the security of data in the cloud, SimpleNexus has you covered. Borrower data vulnerabilities, in transit and at rest, are managed with advanced mobile/web application and data center encryption. Submitting your information through Intercoastal My Mortgage is significantly more secure than emailing, faxing or mailing copies of your bank statements.

A: No one! Most of your account data, including your login credentials, is never accessible or visible to anyone – not even your lender or SimpleNexus employees. Protecting your privacy and the security of your accounts is our top priority.

A: To process your application and assess your ability to afford the payments required by your loan, your lender needs to verify what asset accounts you own and confirm their account balances. In addition, laws, regulations, and underwriting guidelines require lenders to evaluate things like monthly cash flow, size, and frequency of deposits and whether you have bounced any checks.

SimpleNexus securely transmits your account data in a digital report to the lender. This lets lenders make better and faster decisions, which can make credit cheaper and more available for consumers.

A: Your lender receives the documents you securely scan and upload, including W-2s, paystubs, bank statements, tax returns, and drivers license, along with other documents they may request to expedite your loan process. Because these documents are securely sent directly to the lender’s loan origination system, you never need to worry about phone or cloud hacks.

A: At a minimum, your lender will ask you to share data from your primary checking account, W-2s, paystubs, bank statements, tax returns, and drivers license, but may ask for additional documents to secure and expedite your loan.

A: There are a few possibilities. It’s possible that you made a mistake while entering your credentials, or that you are not using the right ones. You can always reset your password at the login page, using the email address you signed up for Intercoastal My Mortgage with. If all else fails, please contact your lender!

A: You can use Intercoastal My Mortgage from any computer or tablet. Simply navigate to the site as directed by your lender and login as prompted. From there, you can use the same functions as the mobile app: mortgage calculators, document sharing, and timely milestone updates.

A: If you were logged out or if your browser crashed before you finished, you can re-enter the Intercoastal My Mortgage system using the link in the original email you got from your lender. If that doesn’t work, contact your lender to request a new link.

Customers can utilize their single Intercoastal My Mortgage account to navigate between multiple loans and loan applications in their portal and accomplish the following:

  • Start, submit, and access multiple applications and have each loan automatically link to their account
  • Upload documents or complete other tasks to accompany each specific loan file
  • Sign eConsent and Disclosures individually for each loan

If you have any additional questions about Intercoastal My Mortgage and the partnership with the SimpleNexus, please reach out to your Loan Officer or their team directly.