Loan Servicing

Welcome to the Intercoastal Mortgage, LLC loan servicing information page. First, we thank you for your business, and the trust you have placed in us. We assure you that we will do everything we can to answer your questions and resolve your concerns in a timely manner.

One of the concerns we hear most frequently is “Who do I call when I have questions?” If you have general questions, call us by telephone for immediate assistance. If you have a concern about the accuracy of your loan statement, or need information about the servicing of your loan, you may file a Notice of Error or an Information Request in writing to the appropriate address below. Be sure include your name, contact information and loan number, and a detailed description of the suspected error, or information being requested.


Call 844-382-9621, or email

Correspondence regarding your construction loan may be submitted to us at the following address: Intercoastal Mortgage, LLC ATTN: Construction Loan Servicing 11325 Random Hills Road, Suite 600 Fairfax, VA 22030 Another way to reach us with questions about servicing on your construction loan is to send a message via the contact form on the right-hand side of this web page. If you’d like us to call you, please provide the date, time-of-day and best phone number at which to reach you. For immediate assistance with


Call 855-678-8861

Our team in Birmingham, Alabama is “at your service”! Tammy Neely ( and Monika Banks ( can be reached at, and at the 855- phone number listed above.

Alternately, you may send your concerns/questions to us via mail:

Intercoastal Mortgage, LLC
PO Box 10244
Birmingham, AL 35202